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Terms and conditions of use

Terms and Conditions

St. John’s Music is committed to the protection of your privacy. St. John’s Music collects and uses your personal information to establish your account, to assess credit worthiness, to administer customer agreements, to provide ongoing service and to protect and enforce the rights and property of St. John’s Music. By establishing or maintaining an account with St. John’s Music, you consent to the collection, use and disclosure of your personal information by St. John’s Music for these purposes only unless you indicate otherwise to us in writing. Details of St. John’s Music privacy policy are available upon request.

Winnipeg Address

1330 Portage Ave.
Winnipeg MB R3G 0V6
Ph: 204-783-8899 or
Fx: 204-786-6814

Regina Address

1420 Albert Street
Regina, SK S4R 2R7.
Ph: 306-757-7272 or
Fx: 306-757-0577

Saskatoon Address

640 Broadway Ave.
Saskatoon, SK S7N 1A9.
Ph: 306-242-6292 or
Fx: 306-244-9545

Calgary Address

700-58th Ave.
Calgary, AB T2H 2E2
Ph: 403-265-6300 or
Fx: 403-265-7400

Edmonton Address

10452 Mayfield Rd.
Edmonton, AB T4N 2E9
Ph: 780-452-4810 or
Fx: 780-451-5729

Toronto Address

109 Vanderhoof Ave.
Toronto, ON M4G 2H7
Ph: 416-785-5000 or
Fx: 416-785-6300

Ottawa Address

1541 Merivale Rd.
Ottawa, ON K2G 5W1
Ph: 613-722-1021 or
Fx: 613-722-2022


Governing the Rental Application and Agreement or Lease/Rent-to-own Application and Agreement or Lease/Option Agreement or Lease Contract Between the Customer named on the front side hereof (the “Customer”) and St. John’s Music Ltd. (the “Lessor”)

The Customer and the Lessor have mutually agreed as follows

This Agreement — As used herein, “this Agreement” means the Rental Application and Agreement or Lease/Rent-to-own or Lease/Option Agreement here together with these Standard Terms and Conditions.

The Rental Agreement — The Lessor hereby leases to the Customer, and the Customer hereby hires and leases from the Lessor, the instrument or instruments described in the Agreement together with any parts and accessories relating thereto or described on the front side of this agreement (the “instruments”). The customer will not acquire any title or ownership of the instruments and hereby acknowledges that title and ownership of the instruments remain with the Lessor at all times, as long as a principal balance remains on the contract.

Term — The term of this Agreement (the “Term”) shall commence on the Start Billing Date disclosed on the Agreement and shall continue thereafter on a month-to-month (or yearly in the case of a long-term tease) basis on the terms and conditions contained herein until the instruments have been returned to the possession of the Lessor. The Customer may return the instruments to the Lessor at any time and the Term shall expire on the day immediately preceding the monthly anniversary of the Start Billing Date next following the day that the Customer returns the instruments to the Lessor. All instruments must be returned directly to the Lessor.

Payments — The Lease/Rental Amount disclosed on the Agreement plus the requisite amounts for maintenance & insurance, GST and PST shall be due and payable by the Customer to the Lessor in advance on each anniversary of the Start Billing Date during the Term. The Customer shall pay interest on all overdue amounts calculated at the rate of 1.5% monthly. The Customer shall pay to the Lessor all charges set out in this Agreement promptly without deduction or set off. An NSF fee ($35.00, subject to change) will be charged to all returned payments and multiple returned payments may be subject to an additional administrative fee.

Rental Loss or Damage — if the Customer has selected a Rental program choice as Rent-to-Rent, the Customer shall bear full responsibility for loss of the instruments and for any and all damage caused to the instruments during the Term, reasonable wear and tear are expected, and shall indemnify and save harmless the Lessor for any and all costs associated with any such loss or damage. The instruments shall be returned to the Lessor at the end of the Term in good mechanical and physical condition, except for reasonable wear and tear. The Customer shall pay all costs incurred by the Lessor in the Lessor’s discretion to put the instruments in such condition.

Loss of Use — The Lessor shall not be liable whatsoever if the Customer is deprived of the use or possession of the instruments for any reason whatsoever including without limitation, theft, repossession, damage or mechanical breakdown and occurrence of such events shall not relieve the Customer of it’s obligations contained herein including the obligation to pay the Rental Amounts or Lease Amounts.

Theft and Damage Insurance — If the Customer has purchased insurance as indicated on the agreement, insurance is available to cover theft of and/or damage to instruments. By supplying a police report for theft and/or damage (mysterious disappearance excluded) the instruments will be repaired or replaced with an instrument or instruments of equal value. Such theft and/or damage insurance is nullified when default of any payment or willful damage occurs.

Covenants — The Customer agrees (a) to lease the instruments as provided herein for the Term and to pay the Lessor rent for the use of the instruments as provided herein: (b) not to permit any liens or security interest, possessory or otherwise to be registered or charged against the instruments; (c) to be liable for and pay on demand to the Lessor (i) all losses or damages, including legal costs arising from the negligence, conversion, abandonment. improper sale or concealment of the instruments by the Customer, the Customer’s family or third parties, and (ii) any damages and costs resulting from any breach of this Agreement by the Customer; (d) to return the instrument immediately to the Lessor upon the termination of the Term for any reason; (e) to notify the Lessor within 15 days of any change of address or phone number, or any other change in the Customer’s account status including, but not limited to, any change in pre-authorized banking and credit card information; and (f) to be responsible for all transportation and freight costs whatsoever with respect to the delivery of the instruments to the customer at the commencement of the Term and with respect to the return of the instruments to the Lessor upon the termination of the Term for any reason.

Termination — The Customer agrees that, if at any time this Agreement is terminated for any reason, the Customer will immediately pay to the Lessor (a) whatever amount may be necessary to place the instruments in the condition as is required by the Agreement including the cost of physical and mechanical repairs; (b) all amounts owing to the Lessor under the provisions hereof; (c) all costs and expenses incurred by the Lessor including legal costs, to enforce the provisions of this Agreement.

Repossession — The Lessor shall have the right to immediately retake and repossess the instruments with or without process to law and terminate this Agreement, if (a) the Customer defaults in making any of the required rent or other payments when due; (b) the Customer fails to comply with any of the terms, covenants, conditions and understandings herein; or (c) the Customer becomes insolvent or any proceedings be taken in bankruptcy, whether voluntary or otherwise, or by way of receivership. The Customer waives of claims to damages or expenses in respect of such seizure and repossession. In any event, the Lessor’s obligations to provide the instruments shall terminate but the Customer shall remain liable and shall pay to the Lessor forthwith any required rent or other payments here under, together with the cost and incidental to such seizure and repossession as well as any other obligations undertaken by the Lessor.

General — (a) The Lessor may assign this Agreement without the consent of the Customer. The Customer may not assign this Agreement without the prior written consent of the Lessor which consent may be arbitrarily withheld. (b) This Agreement shall ensue to the benefit of and be binding upon the parties and their respective heirs, executors, administrators, successors and permitted assigns. (c) Notices to be given pursuant to this Agreement shall be effectively given by being delivered by personal delivery, or by sending the same by registered mail, to the other party at the last known address of such party. (d) This Agreement constitutes the entire agreement between the parties and the Customer acknowledges that neither the Lessor nor its representatives have made any representations to the Customer regarding the instruments or the matters dealt with in this Agreement other than those expressed in this Agreement.

Lessor Authorization — This Agreement shall not be binding upon the Lessor for any purpose until the Lessor delivers the instruments to the Customer.

Credit Card Authorization — The Customer hereby authorizes billing of payments due under this Agreement against the Customer’s Visa, Master Card, or American Express should the Customer’s account become more than thirty (30) days in arrears.

Credit Investigation — The Customer hereby consents to the Lessor conducting a personal investigation and credit check upon the Customer.

Customer Lease Buyout – When not in default of any of the Customer’s obligations here under and the Customer has a Lease/Rent-to-own or Lease/Option Agreement, the Customer shall have the option to purchase the instruments for an amount (the “Buy-Out Amount”) calculated as the Purchase Value of the instruments, as disclosed on the Agreement; PLUS interest on the monthly outstanding balance at the monthly interest rate shown on the front of this agreement; LESS 100% of the rent (exclusive of applicable taxes) paid by the Customer at the time of the Customer’s exercise of this option; PLUS all applicable taxes.

The Customer may periodically receive correspondence from the Lessor. GST# R105028054 (St. John’s Music Ltd.) March 2016

PURCHASE TERMS AND CONDITIONS SHIPPING: If St. John’s Music (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders normally ship within 2-4 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. How soon you receive the product(s) depends on the shipping courier we have chosen. You may contact us at: St. John’s Music Purchasing and Marketing Department 1570 Church Avenue Winnipeg, MB R2X IG8 1-800-563-9683. We reserve the right to limit quantities available for sale or sold.

THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC: We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price. Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with St. John’s Music, which operates The total price of your order will be charged to your account if using a purchase order for school or institution or charged to your credit card through PayPal or through If you wish to cancel an order, you may place a request through [email protected] or by calling 1-800-563-9683. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you in store credit or exchange if you return it to any St. John’s Music store within 14 days after you receive it. For your convenience, we also accept returns by mail: please email us at [email protected] to find out how to make a return by mail. Your electronic invoice is required for both in-store and mail returns. In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or may be subject to a 10% restocking fee. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Due to copyright laws, sheet music, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change. GST 05028054 (St. John’s Music Ltd.)



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